Privacy Policy

Cool Beans (“Cool Beans,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you interact with our software platform, website, and SMS communications (Application-to-Person messaging).

1. Information We Collect

We may collect the following categories of information:

• Personal Information: Name, phone number, email address, business name, business address
• Account & Platform Data: Login credentials, Google Business Profile-related metadata, usage activity within the platform
• SMS Messaging Data: Mobile number, carrier name, message timestamps and content, opt-in and opt-out status
• Technical Data: IP address, browser type, device identifiers, cookies and analytics data

2. How We Use Your Information

We use collected information to:

• Provide and maintain the Cool Beans SaaS platform
• Send account alerts, system notifications, and service updates
• Provide customer support
• Communicate billing and account status
• Send SMS notifications only with express consent
• Improve software functionality and user experience
• Comply with legal and regulatory requirements

3. SMS Messaging Consent (A2P Compliance)

By providing your mobile number and checking an opt-in box, you expressly consent to receive SMS or MMS messages from Cool Beans related to:

• Account notifications
• Platform alerts
• Service updates
• Billing or subscription notices
• Product announcements (if opted in)

Message Frequency: Varies, typically no more than 4 messages per month
Opt-Out: Reply STOP at any time
Help: Reply HELP or call 480.900.1414
Message & Data Rates: May apply based on your carrier
Participating Carriers Include: AT&T, T-Mobile®, Verizon Wireless, Sprint, Boost, U.S. Cellular®, MetroPCS®, Cricket, Virgin Mobile, and others. T-Mobile is not liable for delayed or undelivered messages.

4. Data Sharing

We do not sell, rent, or share personal or mobile information for marketing purposes. We may share data only with:

• Authorized service providers necessary to operate the platform
• Legal authorities when required by law

No mobile information or opt-in consent data will be shared with third parties or affiliates for promotional or marketing purposes.

5. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your information. While no system is completely secure, we take reasonable measures to reduce risk.

6. Your Rights

You may request to:

• Access or correct your data
• Opt out of SMS communications
• Request account deletion (subject to legal requirements)

Contact us at:

• Email: info@callcoolbeans.com
• Phone: 480.900.1414

7. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted with a revised effective date.

8. Contact Information

Cool Beans
18625 S 187th Pl Suite B104, Queen Creek, AZ 85142
Phone: 480.900.1414